FAQ / Knowledge Base

How do I deposit funds into my account?

To deposit funds, navigate to the Deposit page from your dashboard. You'll find your virtual bank account details including routing number and account number. You can initiate an ACH transfer or wire from your existing bank to this account. Funds typically arrive within 1-3 business days for ACH, or same day for wire transfers.

How long does account verification (KYC/KYB) take?

Account verification typically takes 1-3 business days after you submit all required documents. You'll receive an email notification once your account has been reviewed. Make sure to submit clear, legible copies of all required documents including your EIN letter, Articles of Incorporation, and government-issued ID.

What are the transfer limits for my account?

Transfer limits depend on your current plan. You can view your current limits and upgrade your plan from the Transfer Limits page in the app. Higher tier plans offer increased daily, weekly, and monthly limits to support your business needs.

How do I add a beneficiary for transfers?

Go to the Beneficiaries page from the sidebar. Click 'Add Beneficiary' and fill in the recipient's bank details including name, bank name, account number, and routing number. Once saved, you can select this beneficiary when sending money.

Why is my account pending approval?

New accounts require manual review by our compliance team. This process typically takes 1-3 business days. You'll receive an email once your account is approved. If you've been waiting longer, please submit a support ticket and our team will look into it.

How do I enable two-factor authentication (2FA)?

Go to Settings > Security and click 'Enable 2FA'. You'll need an authenticator app like Google Authenticator or Authy. Scan the QR code displayed and enter the verification code to complete setup. 2FA is required for transfers over $10,000.

What documents are required for KYB verification?

For business verification you'll need: (1) EIN confirmation letter from the IRS, (2) Articles of Incorporation or LLC formation documents, (3) Government-issued photo ID (front and back) for the primary owner. Additional documents may be requested depending on your business type.

How do I contact support?

You can reach our support team by submitting a ticket through this Support page (for logged-in users), or via the Contact page on our website. We typically respond within 1-2 business days. For urgent issues, please mark your ticket priority as 'Urgent'.